Delivery

Timely granite delivery is our prime concern at AL Hajar International

Our granite delivery process starts even before the placement of the order at associated factories. We obtain a production schedule with dates from the factory. The schedule is mentioned in the purchase order issued to the factories. The branch office and field inspectors are given a copy of the schedule and monitoring is done accordingly.
Weekly production reports are sent from the branch office to the head office and if the production is slow, then necessary steps are taken to speed up the process. If the production is not proceeding according to the desired schedule and the factory is unable to handle the situation, then at the 10% production stage, the order is transferred to another factory. This is how we give importance to granite delivery.

We understand that our direct customers have to deliver products to their respective customers and associated projects on time. To do so and ensure timely granite delivery, we diligently keep track of the production process at every stage, so as to get the things done within the stipulated time frame.
The shipment department coordinates with the production department and ensures the timely departure of the product from the loading port. The buyer is also kept informed at every stage of production and transportation. In the meantime, buyers can contact us through Skype or e-mail to get precise information and the location of the product in transit.

PACKAGING UNIT

100% safe granite packaging with the right materials

Often suppliers do not pay as much attention to granite packaging as they do to the quality of the product. This is where they lag behind! If the granite tiles and slabs are not packed properly then it might lead to broken tiles or spoilt finish, which ultimately could prove quite expensive to the customer receiving the product. At AL Hajar International, we use durable crates for granite packaging that are made from dry, good quality and strong wood. These crates are made strong enough to withstand the usual 1-tonne weight of the product(s). We use the following materials for extra safety of stone products,

Granite packing materials

  • Plastic covering as cushioning materials
  • Plastic sheets, thin polythene sheets, and forms
  • Polythene sheets in between polished surfaces
  • Reinforced straps and strong seaworthy wooden crates
  • Thermocol boxes and corrugated boxes
  • Well-fumigated wooden pallets

How we make it possible?

The crates AL Hajar International uses are required to be handled at multiple points from loading at the factory to stuffing in the container at the loading port as well as during discharge from the ship and subsequent handling in the dealer’s stockyard. Even in the customer’s stockyard, the products are stacked & stored for quite a long time before being sold. So, it obviously becomes imperative that crates should be made strong and durable. We make sure that the granite packaging is done well. Wooden crates are lined with polyethylene sheets from inside followed by thermocol sheets and a layer of foam. The tiles are then packed tightly in such a way that the corners and edges are well protected, so as to avoid chipping during long transportation. Further, the sealing of crates with polyethylene sheets prevents crates from getting wet during rain. Good quality nails and packing material are used for protective packaging.

Our Production department co-ordinates with our ground staff to ensure all instructions are clearly understood and implemented regarding commercial packaging. Photos are examined and then the final approval is given after the fulfillment of all the requirements. At the same time, we send photos of packed material to the customer for approval, and only after their consent; we dispatch the product from the factory. This proves to be very reassuring, especially in the case of foreign customers, who usually appreciate our efforts in this regard.